At https://gangeshospitality.com/, we are committed to providing a seamless and secure payment processing experience for our customers. This Refund Policy outlines the terms and conditions governing refunds for transactions processed through our platform.

1. Refund Eligibility

Refund eligibility is determined by the following conditions:

• Full refund - 21 days prior to arrival. (Only transaction/Service/GST charges will be applicable).
• 50% of full booking amount - Between 20 & 11 days prior to check-in.
• 100% of full booking cost - Between 11 days prior to check-in.

2. Payment Disputes

If you believe there is an issue with a payment you've made through Ganges Hospitality, such as an unauthorized charge or an error in the transaction, please follow these steps:

• Contact the merchant or business you paid to discuss the issue and request a resolution.
• If you encounter difficulties or require further assistance, contact our customer support team for guidance.

3. Ganges Hospitality Support

Our customer support team is here to assist you with general inquiries and provide guidance on payment-related matters. Please contact us if you have any questions or concerns.

4. Disputes and Chargebacks

In the event of disputes or chargebacks, we will review the case and work with the relevant parties, including merchants and cardholders, to reach a resolution in accordance with applicable laws and regulations.

5. Limitations and Liability

Ganges Hospitality is responsible for facilitating payment transactions but does not guarantee the success of any refund request. Our role is to ensure secure payment processing and offer support for payment-related issues in accordance with our terms of service.

6. Changes to this Refund Policy

We reserve the right to update or modify this Refund Policy as needed. Any changes will be posted on our website, and the "Last Updated" date at the top of this policy will be adjusted accordingly.

7. Contact Information

If you have any questions or concerns about our Refund Policy or need assistance with payment-related issues, please contact our customer support team at info@gangeshospitality.com.